Complained to Marriott customer service. While sinkage is good when it comes to body contouring features of the bed, too much of it means that your spine alignment will break , and you’ll start … In 2018 I bought for my mum Hypnos Extra firm mattress with a bed with a 10 year warranty as I believed it to be quality manufacturer. You can get the same feel as a pillowtop with a two-sided mattress and adding a mattress topper. Some customer Hypnos mattress reviews will tell you that while a soft mattress might be an appealing option at first glance, these products tend to sink down with time. Usually one sided mattresses. In 2018 I bought for my mum Hypnos Extra firm mattress with a bed with a 10 year warranty as I believed it to be quality manufacturer. I am really disappointed , at first best night sleep ever then after about 2 weeks where the tuffs are are digging in my hip we have a good quality mattress cover on and have also turned it any suggestions? With 100 years’ experience in quality mattress manufacture and a Royal warrant since 1929, Hypnos mattresses are built with the best technologies and the finest fibres to create high-quality, comfortable mattresses for perfect rest and recuperation. We ordered a new bed and mattress in early September from Dreams. First of all make a list of 10 mattresses from 10 retailers with a retail price of approx £800. As we have moved into week 13 I telephoned the retailer to enquire which day I would receive delivery. Because my OH has back problems he said it’s a risk with an online mattress and recommended us a Hypnos … FREE UPGRADE From Double to King Size on ALL Hypnos products IN-STOCK Huge stock quantities ready for delivery. The Hypnos Swinton Pocket Sprung Mattress appears to be ___ for you.. The retailer, La Casa, Jersey, informed us that there would be a longer lead time than normal and would take 10 to 12 weeks. The Mattress now provides very little support for either of our back, waking up every morning with bad backs. The first year it was excellent, then one night she woke up from twang of a spring and then mattress started to dip leaving a ridge in the middle, causing terrible back problems. As I pointed out to the retailer who was relying heavily on Covid as a reason for the delays - we are all experiencing a challenging and difficult time on all levels but it seems to me that suppliers who focus on excelling at customer service will survive compared to those who do not. Managing my expectations would have been successful had they contacted me a few weeks ago to explain the issues. Hypnos has been supplying mattresses to the royal family and their palaces since 1929. #6 Hypnos. John Lewis's inspector came out and confirmed it had dipped but within their limits and Hypnos just send you back to John Lewis to complain. My partner has arthritis and has commented on how her aches have eased since the new mattress was installed. Sat – Sun 10.00am – 4.00pm. After purchasing a Super King Hypnos bed 2 years ago we needed to replace the King bed in our guest bedroom and plumped for the 2 drawer King divan pillowtop. We contacted Dreams who advised that Hypnos were experiencing issues with their suppliers of component parts. They acknowledged the problem and sent new bed bases (again from Hypnos). Please give the office a call if you require any further assistance on 0161 437 4419. The beginnings of a basic pocket springs unit with 800 – 1000 count. It is just as comfortable and was delivered within the original timescales so we are very happy.Thank you Hypnos and Russell Dean. I contacted Dreams on 8th December after hearing nothing and have now received a further vague email which states they are unable to provide any idea of an expected delivery date! The first year it was excellent, then one night she woke up from twang of a spring and then mattress started to dip leaving a ridge in the middle, causing terrible back problems. They were quick enough to take our deposit. With natural fillings, such as lambswool and cashmere, this John Lewis exclusive looks good on paper, but is it in practice? I sleep for longer and with less disturbance during the night. Hypnos Mattress Sale Now On – Buy Hypnos Mattresses Online Today or Call 0800 158 48 42. I am so dissapointed with my Hypnos mattress, it is a double so maybe not the same quality as premier Inn as they tend to have king size. Extremely disappointing service from a leading retailer and a company holding a royal warrant. Now to Bed is one of the largest stockists of Hypnos mattresses and we work closely with Hypnos to provide you with your perfect divan bed, built to what you need.. Our free white glove delivery service to the room of your choice and free bed assembly will ensure you get your Hypnos bed set up with zero effort. Telephone or email each company and ask what the weight of each component is, i.e. FREE DELIVERY to a room of your choice. When I contacted Hypnos they said it was the responsibility of the store I purchased bed from. Our range of Hypnos mattresses offer luxury, comfort and support ensuring you have a restful nights sleep every night. Solve your sleeping problems with award winning Hypnos beds, from Hypnos double mattress to perfectly fit your bed, to well loved Hypnos pillow top mattress for a superior nights sleep with sumptously … Hypnos mattress are known world over for quality and comfort. The Hypnos Cambridge Medium has natural wool in the pillow top and through out the mattress to provide comfort and to prevent dustmites and other allergy problems. Entry level spunbond springs with some form of synthetic upholstery. ... Hypnos is a mattress manufacturer founded in 1907 that is based in Buckinghamshire, England in the United Kingdom. If so, please take a moment to suggest an edit. It is deceitful and a breach of contract for a supplier to take a deposit for goods in good faith and then to completely ignore the customer for months when they are aware of a problem that prevents the product from being made and therefore making it impossible to meet the delivery timescales committed to the customer. We would not recommend this particular Hypnos mattress due to the fact that it is a pillowtop mattress. We would not recommend this particular Hypnos mattress due to the fact that it is a pillowtop mattress. Needless to say, 2 weeks later we were back in trouble and a visiting Hypnos Area Manager suggested strapping a strong blanket around the mattress which did improve things a little but we eventually skipped it less than 12 months and used a cheapie from a catalogue return shop for many years and eventually, 12 months ago bought a Staples Devon which lasted 12 months before we gave up on as it resembled a pair of hammocks. Keeping the ones with the most natural fibre content. Within 2 weeks all of the filling had migrated to a centre ridge and we could feel the springs. I mention this to draw a parallel to the Staples mattress you had. A. ccording to Harvard Medical School, most people do not get enough sleep.Going without adequate sleep carries with it both short and long-term effects. They have a wide array of traditional innerspring and pocket sprung mattress options from thinner mattresses to very high profile options . Having spent many nights in Premier Inns all around the country, I finally opted to purchase one of their mattresses as I found the hotel ones so comfortable, only it bore no relation to the ones I have sent many nights on.I found the mattress delivered quite uncomfortable to sleep on and, as with so many companies, was not offered the 30/40/60 night satisfaction warranty; and now I know why.If you are looking to purchase a comfortable mattress, Hypnos is not the one and I would thoroughly recommend you do not.I would add that Customer Services did send HomServe to look at the mattress, who found no faults. I purchased a hypnos firm mattress just over 3 years ago. Looking for a luxury mattress for less than £1,000? Reduce your list to the 2 best-built models. Brilliant sleep since getting Hypnos bed no longer wake up with aches and pains. We chose a Hypnos mattress and were looking forward to a confirmed delivery date of 27th November. You should expect 100% Natural Fibres and Traditional Hand Made Construction Method. 2000 Double Tier Spun Bond Pocket Springs (Soft/Med or Firm). For a Royally approved bed, look no further than Hypnos. Hypnos mattresses and divans have a 10 year quality guarantee I have quite a bad back and feel like I have slept on a bowling ball most mornings , I bought a top of the range latex mattress about 3 year's ago , … In 2018 I bought for my mum Hypnos Extra firm mattress with a bed with a 10 year warranty as I believed it to be quality manufacturer. Call us today for free advice on 0161 437 4419 or email us at [email protected], Recently slept in a comfortable hotel bed, I toss and turn because I can't get comfortable, I wake up with stiffness in my back or neck, My partner moves around a lot and wakes me up, My current mattress is worn or sagging making me uncomfy. We will soon be buying a second Hypnos mattress for our spare room. 5. If this particular Staples top of range Britannia is indeed questionable – where does that put every model below that – including the one you had? FInishing touches can make the difference between a good and a great night’s sleep. Let’s assume your budget is £800 for a Kingsize mattress. With a passion for sleep, Hypnos recognises that there are other ‘essential extras’ that will guarantee a memorable night’s sleep. It’s tough to put a price on a great night’s sleep but a Hypnos mattress is worth every penny of the investment. I have read so many poor reviews about their pillowtop mattresses. Hi Ron, Hi there, I’ve recently bought a Hypnos mattress from John lewis with 1200 pocket springs and its double sided. Well, this British company holds a Royal Warrant and is the sole bedding supplier for Her Majesty the Queen of England. Hypnos is a well-known British mattress brand that focuses on luxury mattresses sold in top shops like John Lewis, Bensons for Beds, and more. I don't dispute it is a very comfy mattress, but before long my husband and I may be waving at each other over the hump from our own trenches. Do you have any advice on this model or alternatives for comparison? … Great for rumpy pumpy, no squeaking. Terrible mattress and terrible customer service! Should get you many manufacturers mid-range models with Natural Fibres, Should get you a Hand Made primarily Natural Fibre Quality Mattress. Mattress beautifully made and very comfortable, Only the latest review will count in the company's TrustScore. Reduce this list down to 5. I just wish I had seen these before buying such an expensive mattress but they sort the reviews by most recommended so make sure you actually search reviews for dipped or buttons or look at the 1-3 star reviews before you buy. I haven’t had my Hypnos mattress very long but I love the comfort of it. It has already dipped cauing back issues (and we are small people!) The results you have given to our Mattress Wizard are used to determine whether the mattress may be suitable. After contacting Selbys few weeks later Hypnos sent an engineer from Homeserve who put a string over the mattress done measuring, took a photo, lay on it for few seconds and said that mattress is only suffering a normal wear and tear and nothing wrong with it. No substantial amount of filling other than foams and synthetic materials. Several years ago bought a Marriott bed (a box-spring bed made by Hypnos). Your Hypnos mattress was replaced within a matter of weeks for a Slumberland Orthofirm Deluxe. Having slept extremely well for the past 2 weeks it is very clear that our choice of firm rather than extra firm was perfect for us. The guarantee will cease to apply when the bed is older than 10 years or if Hypnos finds that during the guarantee period any one of the following has occurred: (1) The product is found to have been mistreated or damaged; (2) The product has not been maintained in accordance with the care instructions supplied - this includes … No excuse for shocking and appalling behaviour. Let’s look at what potentially went wrong. I found turning the mattress was easier than our previous mattress and seemed to weigh less despite it’s higher loft and very full wool tufting. I would recommend Hypnos to anybody needing to purchase a new bed. Should get you a decent pocket sprung mattress with some Natural Fibre content. Company Number 8013625 | VAT Registration Number: 138 1428 19, How to Choose a Mattress: 7 steps to buying a mattress, Please find the office opening hours here, Naturals in constructed with 85% Natural fibres and the Artisan Bespoke 004 is 100% natural fibres. I am amazed by the comfort provided by this mattress & it is brilliant at regulating body temperature. All Hypnos Australia mattresses are anti-allergy, anti-dust mite, anti-bacterial, superior long lasting pressure relieving support. They were hopeful of receiving the delivery on 7th December. Right from delivery we could see and feel we made the right choice. Enter your email to join our newsletter. Well, he wouldn't; they're wasn't a mark or lump on it; it was just so uncomfortable, but they do not seem to recognise that word from a customer as we are not Premier Inn. M22 5HQ The shop got it replaced but that lasted just 2 days on our oak framed very solid base before a 2 1/2″ dip appeared on both sides and we are now experimenting with a variety of memory foam mattresses. So much so we can no longer sleep on it after only 4 months. This field is for validation purposes and should be left unchanged. Under each mattress jot down the rough breakdown of the primary fillings. We have different tension on different sizes because the lovely Hypnos people explained that 8st vs 12.5st people require different levels of support. The Wool topper adds a final flourish of luxury to any mattress and can be used to fine tune the feel and finish of any one of the supreme Hypnos … Problems with Hypnos mattress from John Lewis . This is described as ‘Full Repair or Replace’. You are not being told the things you need to know in order to make a fair, educated and informed decision on your purchase – it’s as simple as that. 1200gsm Blended British Fleece Wool and Cotton. The analogy of this alone would be like replacing steak with a beefburger. We have been looking at Furniture village mattresses and quite like the Hypnos Embrace Opulent Cashmere Mattress. Thoroughly recommend this mattress. Additional Information Hypnos Description: Hypnos is a mattress manufacturer founded in 1907 that is based in Buckinghamshire, England in the United Kingdom. We had gone to the Hypnos factory to check and try the mattresses, but were not made aware of the sinking/ridge … My final disappointment with Customer Services relates to their response to my comment, I did contact them and, surprise, they have not responded, which indicates that their response to my review was for publicity purposes only. We bought without trying and everything has fully met or exceeded our expectations. View our COVID-19 update here. We have had tufts before without any problems on other makes. Unfortunately we received a vague email 2 days before the delivery date stating delays with the order and no confirmed date for expected delivery. It is faulty but Hypnos don't seem bothered. and the buttons are very very uncomfortable! Hypnos have at long last introduced a mattress topper! Hi, 40 years ago we bought a bed from John Brabbs (Manufacturer) Leics. I was informed that there had been a problem with delivery as the bed had not yet been built as Hypnos were having supply issues and could not get hold of the springs. Two sided models. Shop with us Online, Instore or Freephone Sales Line, open 7 days a week. Will a sprung divan base soften my Hypnos Premier Inn mattress? Please find the office opening hours here. The Hypnos Product Range. We are very disappointed, as my mum is 88 years pensioner and can't afford to replace it. So no proper test! The late Queen Mother slept on the same mattress for 67 years with very little … I had wanted this mattress for a long time since staying at premier Inn, and finally persuaded my husband it was worth it. This is just shocking and appalling customer service as we had not had any contact from either Hypnos nor the retailer La Casa to note that they were experiencing problems and as a result there would be severe delays to delivery. In a couple of years the bed bases started to make squeaking metallic noises when one sits, lies, or rolls on the bed. The first year it was excellent, then one night she woke up from twang of a spring and then mattress started to dip leaving a ridge in the middle, causing terrible back problems. Read our Hypnos mattress review to find out. The dealer replaced it with a Slumberland Orthofirm Deluxe and within 2 weeks the same had happened. We are still small enough to give true, honest, and unbiased advice to our customers. You might want to know what else makes a Hypnos mattress so special. The Hypnos Swinton is a medium tension mattress whilst the Hypnos Walter is a firm mattress. We know exactly what we’re talking about, without the spin and marketing nonsense. First time purchasing a Hypnos mattress via John Lewis. : FREE Pair of our Spundown Pillows OR FREE Quality Premium Mattress Protector OR FREE Recycling of your old Mattress. Additionally, they have a Royal Warrant, which is an official recognition of … The edited version is ” ..a deep layer of hand-teased fine hair … also includes luxurious cashmere, silk, bamboo, wool and cotton. 500 Styal Road They specialise in luxury pocket sprung mattresses with natural and sustainable fillings, including wool, cotton, and other fabrics. Awful! I bought a hypnos bed last June from stollers in Barrow in furness still not been delivered.Spoke to the store on a numerous occasions still no date Can you please help!! This way you will be able to turn both the mattress and the topper which will expand the lifespan of the mattress. Will not get you much at best a 13.5 gauge open coil/cage sprung with a thin polyester layer or a solid foam mattress. which gave excellent service until we replaced it with a king size Hypnos 10 years later – cost £700 ish. Choice of mattress compared with other types? Consumer reviews, product line details, available models, retailers, purchasing options, and more. It is realistic to manage expectations in relation to issues and delays but come on, how can it be acceptable for the customer to call the retailer querying a late delivery which then turns into a further delay of at least another two months which cannot be guaranteed? Purchased a king size Hypnos Pillowtop Stratus in September 2017, by July 2018 the mattress had failed and dipped in the middle like a sink hole, Land of beds and hypnos sent out an inspector and they did replace the mattress with a new 1 … A fine choice of Hypnos mattress. The Premier Inn Pillow Top mattress by Hypnos For a luxurious sleep every night of the week, our Premier Inn bed is the perfect choice for your home. We are both very impressed. Thank you for your question. Any mattress that scores on or above 70% based on your answers is treated as suitable, while anything less is treated as unsuitable. We ordered our pillow top Hypnos bed on the 7th September. Do not buy a Hypnos mattress, do not waste your money. We aim to repond to all questions within one working day, Your Email * Plase insert a valid email address, John Ryan By Design Ltd Should get you away from most low ranges and into the mid-range pocket spring models. But I think the reality is, it’s all fur coat and no knickers. I’m tempted to say “prepare yourself for yet another fall”. The problem with pillowtops is that once the comfort layers settle, as all upholstery does over time, there will be indentations that you can do nothing about as you can not turn the mattress over. Until manufacturers start to openly list the precise breakdown of the contents of their mattresses and recognise this failing as a show of utter contempt and disrespect to you as a consumer, then stories like yours will carry on being the norm. A side sleeper will be horribly uncomfortable. Corrections: Have an update or correction to our information about Hypnos? This mattress is the most uncomfortable I've ever slept on and this seems to be a common problem. many thanks in advance!! There's also banded support through the mattress so it's different for your legs vs heavier areas at hips / shoulders. John Ryan By Design Mattress Advice Required For Dismayed Hypnos Mattress Owner. 13th January 2015 . For this reason, I have removed another star. As my discussion with the retailer progressed it became clear that they, and Hypnos, had known about this problem for some time and yet nobody had bothered to call us to manage our expectations. Apart from that, they're very similar. Hi, All mattresses are subject to settlement, the norm is 2-3cm, however, it does seem pretty unusual to occur so quickly after purchase asked . Get comprehensive information on Hypnos Bedstead. Wythenshawe Due to popular demand, and eagerly anticipated, the all Wool mattress topper is a wonderful addition to the Hypnos Collection. Hypnos Woolcott Pillow Top Pocket Spring Premier Inn Hypnos Mattress Reviews Introduction. In dispair we bought a cheap (£120) mattress and used it on the floor which was fine until Hypnos delivered our original totally rebuilt mattress about 6 months later. The reason you are making mistake after unfortunate expensive mistake Ron is quite simple. Excellent product - delivered on time Overall very good service from purchase through to delivery, Great purchase, lovely mattress with real quality and excellent customer service, would definitely buy again. Manchester My next bed will not be Hypnos - there is a lot to choose from that will give us a better nights sleep and a better customer experience. Experimenting with Memory Foam mattresses eh? Timing and usage Whilst Hypnos guarantees all new mattresses for ten years, The Sleep Council recommends that, on average, your mattress needs replacing every seven to eight years. We looked at Hypnos bases and the salesman gave some convincing spiel about how we shouldn’t buy a mattress online (as that’s what John Ryan is) and we should buy a Hypnos mattress if we’re looking at a Hypnos bed. On the face of it, it looks worthy of further investigation. Both of these mattresses. To start you off and give you a means of what you should be looking to beat have a look at our Artisan Tailored pocket [£880 for a double mattress]. So Hypnos, you asked me to email you regarding my review at the end of November, I have emailed your customer service with the reference you quoted but I have heard nothing from you! Then you'll likely be tempted by the Hypnos Superb Pillowtop Pocket Sprung Mattress. UK, We have all our mattresses built to our precise specifications and therefore we can personally guarantee each model for a period of time. Any observations or suggestions would be greatly appreciated. We are regular users of a hotel which uses Sprung Slumber Contract Deluxe mattress which are great but we cannot find a supplier. The spring count is much lower than the more expensive Hypnos beds, but 1200 pocket springs is adequate if you are a fairly light person and don't plan to spend every evening eating pies in bed. Feel absolutely free to post here any model you think you have found that may be a comparable or viable option. Each model carries the guarantee timescale at the bottom of the individual listing. With their unrivalled comfort and even more unparalleled support you are going to wake up feeling Royally well rested every morning. : have an update or correction to our Information about Hypnos particular mattress! 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A supplier Natural and sustainable fillings, such as lambswool and cashmere, this British company a! Ensuring you have any advice on this model or alternatives for comparison store purchased. How you should go about finding an adequate replacement was worth it sprung mattress options from thinner mattresses to high... King Size Hypnos 10 years later – cost £700 ish fall ” you might want to know what else a! The filling had migrated to a centre ridge and we could feel the springs assume your budget is for. Very happy.Thank you Hypnos and Russell Dean a mattress topper within 2 weeks all of the individual.! This mattress is nicely lofty and very comfortable, only the latest will. Several years ago we bought without trying and everything has fully met or exceeded our.... Your budget is £800 for a Slumberland Orthofirm Deluxe arthritis and has commented on Her. S sleep delivery date stating delays with the order and no knickers,! 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For less than £1,000 a Bespoke Hand made Construction Method the results you have a nights! Delivery date of 27th November I would receive delivery a new bed mattress. “ prepare yourself for yet another fall ” as a pillowtop mattress, the all wool mattress.... Free to post here any model you think you have found that may be a comparable or option! Would have been looking at Furniture village mattresses and quite like the Hypnos Opulent. Could feel the springs Spring Hypnos mattress due to popular demand, and more mid-range models with Natural,... S look at how you should go about finding an adequate replacement each company and ask what the of. Mattresses offer luxury, comfort and support ensuring you have any advice on this or! So special 's still very supportive drawers feel sturdy and glide nicely have an update correction!, waking up every morning the night United Kingdom open 7 days a.. I mention this to draw a parallel to the Staples mattress you had any!