They could be dead, corroded, or simply loose and not connected in the right manner. After several attempts to ignite, if the sensor does not sense continuous flame, the control should "lock-out" or stop attempting to ignite. However, it will not work in the manual mode either. This is definately not a do it yourself job, not saying that you were, just stating a fact.. Heatilator, Regency, and Majestic are popular brand names. Use our interactive diagrams, accessories, and expert repair help to fix your Majestic Fireplace . If the flame lifts off the sensor...look for a leak in the vent(or other venting issues). Need some information on your Majestic fireplace or stove? 51 volts they must be replaced in my unit or no flame appears and the pilot goes out. Troubleshooting & FAQs. Electronic ignition units commonly have a pilot light that the igniter ignites, then the sensor senses the pilot, signals the board, board opens main valve, burner lights. At a minimum there is a warrentee of merchentability --- that the equipment works as it's supposed to, which it isn't. If you smell gas when the oven is in operation or when it is turned off, you may have a gas leak. I'm about to install a Vermont Castings gas fireplace. Adjust the flame to counter low rumbling noises. Whatever controls the flames I guess, because when the unit clicks the flames go out and when it clicks again the flames light. When it is turned on it clicks on and off and on a couple of times before staying on. 877-346-4814. Many furnaces use controls like your fireplace .... but a furnace technician may not understand fireplace venting issues. If you notice their website doesn't have a contact us link and refers everyone to their original fireplace installer. I have a Majestic fireplace UVS 36. That should be the first red flag of a "piss poor" manufacturer. Congratulations on selecting a Majestic gas fireplace, an elegant and clean alternative to wood burning fireplaces. Good luck with the repair! Majestic Owner's Manual Fireplace 360DVS2, 360DVS3, 360DVSL, 360DVSR. Piezo Ignitor - Natural Gas and Propane (1) Fix Number FIX10409033 Manufacturer Part Number 14D0503 Fixes these symptoms No Symptoms for this part $ 37.54. The one thing I have noticed as I troubleshoot is that it seems to work fine when the glass front is NOT on!!!! Problem is the beeps continue after ignition, continuously. The pilot light for your gas fireplace is an ignition source. Open a window or otherwise vent the room and turn the stove on high until the smell is gone. We repositioned them at least 3 times and the problem is still happening. No pilot so it's electronic spark. Insert and remove a pipe cleaner in the orifice to clean it of any debris. Uh oh. Pull off the two wires connected to the round thermostat in the blower assembly. New AA batteries have 1.6 volts in them when purchased. The pilot is on and OK. Any comment appreciated. What exactly clicks on and off, the control valve, a hand held remote, etc? Good flame impingement here will cause the sensor to glow red. Your gas supplier may be able to recommend someone. If the thermocouple is firmly connected, air could be inside the gas line that makes the pilot light go out. You will need some luck here. I think that something is wrong with the flame sensor. Touch the multimeter probes to the thermostat contacts. However, consider calling a pro to perform maintenance and cleaning of your fireplace. Shipping Warehouse #2-31550 South Fraser Way Abbotsford BC V2T 4C6 I could not imagine living without a wood burning fireplace. Many fireplace shops only service the brands they sell. 8. The problem with mine is the command module depletes more batteries than the fireplace burns gas. Now states there is an obstruction in the vent pipe, most likely ice?Extremely leary with little confidence in this diagnosis.All comments would be welcome, Recently learned that the fireplace has an oxygen problem.Not getting enough air from outside through the vent pipe.Believe the pipe to be obstructed, presumably with ice.Let the unit run with the fireplace window open in an attempt to melt the ice.Did not work.SOS. Whether it is a routine annual fireplace cleaning or fixing your gas fireplace; we can assure you that you are calling right people. The pilot is working fine and the … We've had 6 repairs, including by a senior tech but no one can figure out what's wrong with it. I really can't say what's clicking on and off. Check if the control knob is set to the "Pilot" position. Is the solution to replace the thermocouple? … More exactly the main burner does not light. Simply pop open the battery compartment on the remote and inspect them. Majestic Fireplace parts that fit, straight from the manufacturer. I have a Hearth Gas Fireplace, model # BE36C. Any parts removed for servicing must be replaced prior to operating fireplace. Consult with your dealer to determine if the diameter is a problem and replace if necessary. When the stove's spark ignitor won't create a pilot flame, the pilot's electrode could be defective or misaligned. The dealer should either have competent repairman as employees or know who to call for repairs. I will post some photos for inspiration. My first suggestion is try to find a gas fireplace technician with electronic ignition experience in your area. All fireplace manufacturers recommend doing this annually for optimum efficiency and your safety. See Prices; Majestic Appliances Indoor Fireplace 360DVS2. The installation of your Majestic Fireplace must conform with local codes, or in the absence of local codes, with National Fuel Gas Code, ANSI Z223.1 latest edition, or CAN 1 … Hold a lighted match over the pilot orifice; if it lights, turn it off and push the red ignitor button to engage the ignitor. Not realistic. A zero or infinite test with the meter means the thermostat is defective. We do have a hand held remote which is what we are using. If you know for a fact that the current batteries have been in the remote for a long time, try swapping them out with fresh ones to test if the batteries are in fact dead. To ensure complete satisfaction of your Vermont Castings fireplace, we’ve put together an extensive list of common questions to provide you with the information you need to guarantee proper and safe product operation at all times. If the spark ignitor still doesn’t light after changing the battery, replace the entire ignitor module box. First, find the fireplace keyhole and make sure the gas valve is turned off at the key. The gas fireplace will not stay lit. should be able to tell if possible with your unit. And they should fix the problem under their guarantee. When your stove gives off unpleasant odors during its first use, it's generally a result of residue burn-off due to the manufacturing process. Use our part lists, interactive diagrams, accessories and expert repair advice to make your repairs easy. Greater Vancouver and Fraser Valley InstaFlame-Majestic Fireplace Repair and Service. The Majestic gas fireplace you have selected is designed to provide the utmost in safety, reliability, and efficiency. This is always located right next to your fireplace. It's Easy to Repair your Fireplace. My guess would be the flame sensor. I would consider a nice bench for in front of the fireplace and that would give you additional seating for entertaining along with your sofa. Installers usually aren't skilled repairmen. He actually blames us for moving the logs around. I tested the wall swith and it is Ok. 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If the flame is blowing away from sensor...look for a missing shield or a log out of place. If the flame is too weak to contact the sensor steady...look for adjustment or obstruction. General Enquiries firstname.lastname@example.org. Majestic Appliances Indoor Fireplace 33LDVR. Buy Genuine Fireplace Parts for Majestic DVR36RP. I am now looking for a 6 volt d/c converter online to replace the battery pack. Owner Information. The flame comes up all the time. Anyone figure out the issue? 877-346-4814. View and Download Majestic fireplaces 360DVS2 homeowner's installation and operating manual online. I suggest you try to observe the flame contact on the flame sensor. The dealer usually offers you a warrentee to insure that the equipment works properly and is installed properly. Did anyone try cleaning it? Contact your dealer because the gas line needs to be bled by a trained repair specialist to remove the air. On some models a wire can be used in the flame as a sensor instead of the sensor, your tech. We have plenty of trees on our land to keep us stocked for years. I have heard the clicking referred to in earlier comments but that is the electronic spark (Igniter), it happens in mine as well but only when first lighting so I consider that normal, however the beeping noise I hear is the same as when you push the remote or the manual "start" button. I have Hearth Gas Fireplace, model # BE36C. I agree with jcal that it is very difficult to diagnose here. The brand offers a variety of models, including direct-vent units. Locate the pilot assembly for your model based on the owner's manual. It was working properly but later the burner went off, I tried to turn wall switch Off and then On and it came up again but went off after a while! Her writing has appeared on BobVila.com, World Lifestyle, and House Logic. Need to fix your NVBR36 NVB Series B-Vent Gas Fireplace? © Copyright 2020 Hearst Communications, Inc. Find your products user guide and manuals here. In order to find out, simply open the vent. May be a coincidence but seems worse after a cold night (of 20-25 degrees). 7. Ensure the shutoff valve is open by verifying the red handle is in line with the gas line. Looks like a fairly tight space, so each item in the room needs to be multi-functional. Also for: 360dvsl, 360dvs3, 360dvsr, 360dvs3, 360dvsl, 360dvsr. The Sr tech added a vent disc of some kind & thought that was the issue but obviously now. If it is, simply re-light the pilot with a match or a lighter to see if the fireplace turns back on.Alternatively, if the flame reignites initially but the pilot won't stay on, there are more i… Multisided Top/Rear Vent Convertible Direct Vent. Than after awhile it clicks off and stays off. That valve should be a suitable replacement. Can I convert my vent free fireplace … Popular Majestic Fireplace & Insert Parts $ 11.60. My Heatilator fireplace on the other hand works flawlessly. If you ever decide that you want to convert your existing gas fireplace to a modern electric fireplace for less maintenance, be sure to come back to take a look at our Electric Fireplace Inserts Collection. Adequately ventilate the room and do not use odor-producing products while the stove is on. I agree with jcal that your problem is probably related to the flame sensor ... but i think it is likely the sensor is working properly. Direct Vent Insert. The wall switch was tested OK and seems there should be something wrong with the flame sensor or it is dirty. We have a Majestic rear vent gas fireplace which is 4 months old. When it is turned on it clicks on and off and on a couple of times before staying on. Once they reach 1. Majestic Fireplace Parts. Did anyone figure out what the original problem was? Our contractor that installed the fireplace has washed his hands of the problem and said he has no idea what's wrong. Hang a nice piece of art there when you are done, or you could even "lean" the art against the stone on the new mantel. In Stock. Instead, choose brass valves. Nothing compares to getting the house heated up and staying warm for hours on end. While you can resolve some of these issues yourself, don't hesitate to call a trained service technician if you suspect problems beyond your skill level to troubleshoot and fix. I'd build a fire under your dealer to get them to perform. If you really have no pilot at all, then it could be the sensor, the sensor wire, or the board. Blair holds a Bachelor of Arts in Writing Seminars from the Johns Hopkins University in Baltimore, Maryland. I love the fact that our furnace almost never runs....keeps the heating bills down to a minimum. New Homeowners, Need Help with Gas Fireplace in Living Room! From day 1 it hasn't worked properly. I am changing out the damned batteries every week and switched to rechargeable batteries but they don't last as long as Duracell or Energizer batteries. Pages: 40. Based in New York City, Jennifer Blair has been covering all things home and garden since 2001. But whatever type of Majestic stove you have, you may encounter problems from time to time, such as strange smells during operation or the spark ignitor failing to light. Odd Sounds. Contact your local gas company immediately to locate and repair any leaks. Essentially I pissed away money for nothing because I was hoping to replace the d/c unit with an a/c one only to find out the d/c unit must remain connected to confirm there is a pilot flame in order to allow the burner to come on. If the sensor detects flame, and then the flame does not contact the sensor continuously, the burner should shut off and then try to reignite. Clean the fireplace, remove chimney obstructions and clean the flue. Vermont fireplaces provide the warmth and coziness of a built in fireplace with the convenience of freestanding mobility. The manufacturer should be able to give your tech. Majestic Gas Stove Troubleshooting. The thermostat starts the blower motor when the gas fireplace reaches a certain temperature. But I notice that someone else commented that their dealer installed a vent for air mix and it still didn't work. If the pilot fails to light via the ignitor, measure the distance to verify that the gap between the electrode and pilot is 1/8 inch, which permits room for a good spark. Than after being on for a little while it clicks on and off and on again. GOOD LUCK, Live in Montreal, Canada.Experiecing a similar problem with my Majestic Vermont Castings Rear Vent fireplace.The flame sesor was not working so the "technician" replaced the circuit board.Did not fix problem. The Majestic gas fireplace you have selected is designed In anticipation of a positive response, thanks for your help ! I found this post to be very useful when I de-brassed my fireplace. The current mantel is nothing but a wood framework with sheetrock and stucco paint probably. Than after being on for a little while it clicks on and off and on again. The thermocouple on your gas fireplace is a heat-sensitive device that keeps the pilot gas tube open while the pilot is lit. It typically takes about six hours of continuous use to get rid of the smell. We have a new Monessen indoor/outdoor see through natural gas fireplace in our FR that has not worked right since it was installed 8 months ago. Called supplier and they offer suggestions to try but there is no technician available to do repairs. If the gas has been on recently, open a window and wait a few minutes. We called the dealer and he had no solution. Wiggle the parts and figure out how they're secured. Others just light the burner, give x amount of time for the valve to stay open before flame is sensed and then shut off if not, then retry say 2 more times, then lock out if nothing happens. This Congratulations Congratulations on selecting a Majestic gas fireplace, an elegant and clean alternative to wood burning fireplaces. You can always spray in-place if you really can't remove them, but it's so messy that I was really motivated to try as hard as possible to remove those brass pieces. The burner may also fail to light if the diameter of the burner orifice is too small, which prevents it from working at all. We have a Majestic rear vent gas fireplace which is 4 months old. Interesting comments!!! John Hudson says: Majestic Fireplaces are just crap period. Here's the problem. Our certified gas fireplace technicians have been servicing and repairing InstaFlame-Majestic gas fireplaces for many years. My Majestic fireplace model 36 BDVR RN decided to go for an early retirement. Direct vent gas pipe, rain...is this safe. Troubleshooting & FAQs. If you actually do have a pilot that lights first, then the pilot may be source of the problem and a good cleaning of the pilot would fix it, if it's the pilot. If you smell burning wires or an odor you suspect is gas, shut off the fireplace, vent the house and consult a professional. It was not easy to remove them at all, and I almost wanted to give up because I did not want to break the parts getting them off, but luckily they came out without permanent damage. If so what does this involve? My Fireplace Pilot Light Won’t Stay Lit. I read some treads related to this type of fireplace and fault but I cannot come to a conclusion. Add To Cart. Check for a full tank, as applicable. If there is a problem with your remote's signal transmitting, the first and easiest thing to do is check the batteries. Majestic Appliances Installation Instructions and Homeowners Manual Builder Rear Vent Direct Vent. If you experience a problem while using the Casting Radiance model, it may be easily fixed be performing a simple troubleshooting routine. Examine it to verify that it is properly connected to the rear of the valve. A loose or defective thermocouple unit may keep the pilot light from staying on. You'll find that some parts can be taken off to paint, and some just can't be removed. I would find a local company that sell the inserts and contract with them to do the installation. How to Determine if a Fireplace Thermocouple Failed. We called mfg and they said to check the position of the logs. After somewhile the burner got off and I couldn't get it up again, the pilot is on and seems to be functioning properly. If your fireplace won't turn on, it may be a simple matter of the pilot flame having been blown out. What type of ignition does this unit incorporate, electronic spark, pilot? We enjoy splitting and stacking the wood and all the work associated with it- great exercise and we enjoy our family time in the woods. Only a qualified service person should install, service, or repair the fireplace. Real wood burning fireplace. When the stove pilot lights fine but the burner won’t light, the burner orifice may be clogged. In Stock. If you don't see the ignitor create a spark, the battery in the ignitor module requires replacement. A Majestic gas stove offers an effective option when you want to warm a particular room in your home without turning on a whole-house heating system. Make sure the gas is turned entirely off before you begin any troubleshooting. F • 9/20 Listing Label Information/Location A. The brick really radiates and retains the heat very well. Parts Lists, Photos, Diagrams and Owners manuals. From day 1 it hasn't worked properly. They provide the look and feel of a real fire with the use of technology that creates the appearance of an actual flame. As the owner of a new fireplace, you’ll want to read and I can get the pilot to come on all the time with no trouble. If anyone has come up with a solution, other than running with the glass frontoff, let me know!!!! Set the control knob to the "Pilot" position, push it in all the way in and hold it there to check for a spark at the ignitor toward the pilot. Your stove may also fail to start if the ignitor itself is defective. It was working properly once the burner went off, I tried to turn wall switch Off and then On and it got up and running again. All this to say run away from Majestic fireplaces and save yourself the PITA. I also have a Majestic fireplace which did run initially but is having the same issues with gas sitting down after a few tries!! 2 Majestic • JADE32IN-B, JADE42IN-B, JADE42IL-B Owner Manual • 2619-987 Rev. when I turn off the fireplace a … Mine were a combination of push-button and snap-in. Same clicking noises, not lighting, red light blinking, extinguishing its own flame when it did light a time or two, etc. Turn fireplace off and let cool before servicing, install-ing, or repairing. 3 Parts for this Model. Does anyone have any ideas, suggestions or advise on what we can do at this point. Red light blinks twice ever 10 seconds which the Quick reference guide suggests is caused by "no or low power to thermocouple". Here's the problem. The rating plate is found in different places, depending on the unit: It is not a simple matter to move a fireplace, so cross that off your list of ideas. Has anyone out there experienced this problem? Is it safe to mount televisions, electronics or other valuable items above my fireplace? If the pilot light on your gas fireplace won’t stay lit, a very likely culprit is a component called a thermocouple. Also for: Rhedv32, Rhedv42. RHEDV25 indoor fireplace pdf manual download. An electric fireplace heats a home with electric-supplied heat instead of wood. May I ask what unit/model you have? I would consider building shelving into the area to the left of the fireplace and mounting the TV on a extending, pull out, turning mounting bracket so you can angle it into the room when you want to and push it back into the wall when you don't want it on or aren't watching it. Your stove may also give off strange smells if it’s burning vapors from paint, glue, hairspray, air fresheners or other household items in the room's air. ... All products manufactured by Majestic are outfitted with a rating plate, which is a metal tag containing information such as model and serial numbers. Finally, confirm that the inlet gas pressure to your stove isn’t too low -- contact your local gas company to have a qualified service person examine your gas connection. I would consider removing that mantel and the "tile surrounding" the fireplace and put some interesting stacked stone all the way up that wall and then put a nice mantel in that works with the stone. Thought about replacing it with a Majestic of same size/style but now am worried we'll end up with the same problem. My installer by the way hates Majestic fireplaces as well but apparently didn't when they sold it to me. Usually the dealer hires an installer to put in the equipment. Good luck! Remove the glass door before lighting the pilot. "x" ohms on cold sensor, etc. The mantel surface above my fireplace is hot to the touch, is this a fire hazard? testing parameters for each part, i.e. How to Set the Pilot on a Propane Fireplace, How to Light a Pilot Light After Gas Is Shut Off, How to Determine if a Fireplace Thermocouple Failed, The Pilot Light Is Blowing Out When Trying to Light a Furnace, How to Clean a Pilot Assembly on a Gas Stove. You will be able to determine whether or not the small flame is out. OK it's going to be hard to say on this forum what the problem is. Instructions? Add To Cart. TIP: … We then have to hit the off button and then the on button to get the fireplace to light. If your pilot light stays lit, but the fireplace won’t start, then the problem is likely related to your thermopile, a metal probe (round and slightly smaller than your pinky finger) that converts heat from the burning pilot light’s flame into a tiny amount of electricity — just enough to open the gas valve when a switch (such as a wall switch or remote control button) is used. Do not modify fireplace under any circumstances. Parts / Technical Enquiries email@example.com. 360DVS2 indoor fireplace pdf manual download. Homeowners traditionally mount an electric fireplace against a wall. I have a Majestic Pearl peninsula propane fireplace that worked fine at first, now it lights, stays on but so do the continuous "beeping" noise. Your stove may also fail to stay on if it doesn’t have a sufficient gas supply. Then you could put a chair there also, low profile, small scale for extra seating without blocking TV line of sight. A Majestic gas stove offers an effective option when you want to warm a particular room in your home without turning on a whole-house heating system. I do not see any air intake anywhere so was wondering if that was the problem with not enough 02. View and Download Majestic RHEDV25 installation instructions & homeowner's manual online. Our brand new fireplace has smoke coming off the paint, is this normal? I also installed the optional a/c command module but did not know at the time nor did the technician that the battery operated command module must remain in place. Problem with not enough 02 cleaner in the vent Buy Genuine fireplace parts that fit straight! Gas valve is open by verifying the red handle is in operation or when is! 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Creates the appearance of an actual flame other than running with the glass frontoff, let me!... Anyone has come up with majestic fireplace troubleshooting same problem, JADE42IL-B Owner manual • 2619-987 Rev for gas. Pilot 's electrode could be dead, corroded, or repairing, 360dvsr the same problem compares... Ok. any comment appreciated the manufacturer your model based on the unit: Majestic gas fireplace in Living!. Treads related to this type of fireplace and fault but i notice that else! Do not use odor-producing products while the stove pilot lights fine but burner. But now am worried we 'll end up with a solution, other than with. Which the Quick reference guide suggests is caused by `` no or low power to ''! Company immediately to locate and repair any leaks fine and the … 2 Majestic JADE32IN-B... And they offer suggestions to try but there is no technician available to do check! Ignition source glow red my first suggestion is try to observe the flame sensor or it majestic fireplace troubleshooting turned on clicks.